Pet Helpline

Animal Humane Society’s free Pet Helpline provides caring, compassionate advice and resources to address whatever animal issues you may be experiencing. Whether you need help managing your pet’s behavior, or a referral for veterinary care, pet-friendly housing, low-cost spay/neuter surgery, or other local assistance programs, call the Pet Helpline at 952-HELP-PET (952-435-7738) or send us a message.

Over-the-phone interpretation services are now available.

Call the Pet Helpline Complete online contact form

Pet Helpline hours

Monday-Friday, 9 AM – 7 PM • Saturday, 10 AM – 6 PM • Sunday, Closed


Surrender appointment wait times are longer than usual

Like many organizations today, AHS is facing significant staffing challenges that impact our capacity to provide services and place additional stress on existing teams. As we work to fill open roles, we’re also making temporary adjustments to our appointment schedules based on our current staffing capacity. As of January 16th, the expected wait times for non-emergency appointments for each site are:

  • Coon Rapids: 27-32 days
  • Golden Valley: 22-26 days
  • Woodbury: 20-24 days

We appreciate your patience and understanding as we address these challenges and support our teams.

Pet help and resources

Pet Helpline Representatives are unable to give medical advice regarding your pet. Please relay any questions you have regarding your pet’s medical condition to your veterinarian, local animal hospital or other qualified veterinary provider.

Answers to your questions may also be found on the following web pages:

For caring, compassionate advice and resources to address all your animal concerns.

Contact the Pet Helpline